Cancellation Policy & Cancellation Form

Consumers are entitled to a right of withdrawal under the following conditions, whereby consumer is any natural person who concludes a legal transaction for purposes which can be attributed predominantly neither to their commercial nor their independent professional activity:

A. Cancellation Policy


You have the right to revoke this contract within 30 days without giving reasons.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Lotuscrafts KG, Lange Gasse 8/3, 1080 Vienna, Austria, Tel.: +43 1 9972925, Fax: +43 1 9972925 -11 E-Mail: by means of a clear Declaration (e.g. a letter sent by Post, Fax or E-Mail) of your decision to withdraw from this contract, inform. You can use the attached model withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by US), without undue delay and at the latest within fourteen days from the date on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must send the goods to us or to lkv Logistik GmbH, Salzachtal Str immediately and in any case not later than fourteen days from the day on which you inform us of the cancellation of this contract. 47, 5400, Hallein to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide adequate protection against Transport damage with a suitable packaging.
2) please do not send the goods back to us free of charge.
3) Please note that the aforementioned paragraphs 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you want to cancel the contract, please fill out this form and send it back.


Lotus crafts KG
Lange Gasse 8/3
1080 Vienna
Fax: +43 1 9972925 -11

I/we ( * ) hereby revoke the contract concluded by me/us ( * ) for the purchase of the following goods ( * ) /the provision of the following service (*)



Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the/consumer(s)

Signature of the consumer(s) (only for communication on paper)


(*) Delete as appropriate